Customer Reviews
I had a great experience purchasing my new vehicle from the gang at Mazda Roseville. Nate was helpful in identifying the vehicles I was interested in looking at before I drove to the dealership. Max C was a straight forward sales guy, product knowledgeable, passionate and easy to communicate with. Kristi in finance was friendly and kind. I left feeling satisfied and I look forward to doing more business in the future. Now back to enjoying my new car!
jordan was an excellent worker and satisfied all needs
Very positive experience. Johnny Fuqua is honest, patient, and really helped in the best selection of the vehicle we purchased. We are extremely happy with our vehicle and the follow up communications we received from Johnny. I recommend purchasing your next vehicle at Mazda Roseville.
Jordan was amazing!! We had a terrible experience with Niello Acura, so we found Mazda and got a car and had a great experience.
Bought my first car here. My salesman Jordan was amazing and had my best interest at heart throughout the whole process. Would definitely recommend Mazda roseville!
Excellent service and no hawk-like presence. Quick and efficient service in both buying and service needs. Love my CX-30. Thanks Max!
Jordan Williams helped me buy my very first car today and the whole experience was incredible. I made a lot of first time mistakes (namely not having all my documents ready to go and generally having no idea what I was doing) and he was incredibly patient and understanding. He stayed way past his working hours to help my fiancé and I get back on the road safely in my new car. Cannot recommend this dealership enough!
Walked in with a car in mind I wanted to see. Jaron met us out front and was extremely helpful. He was down to earth was not pushy and was really nice. The entire process start to finish was a smooth breeze and everyone here treated us with respect and gave us a fair dollar amount for our trade in!
Excellent experience, super friendly and easy car buying process! Jordan was professional, friendly, and very detailed oriented.
Jordan Williams was very helpful and friendly. Got me into a reliable car. Definitely over the top!
We bought our CX9 Signature from this location approximately 4 months ago. My husband’s first brand new vehicle which his loving it. I would like to take this opportunity to thank Jordan Williams with his exceptional service. Working with Jordan was a wonderful experience. I highly recommend him. Great customer servive & the prices were excellent as negotiated.
Best experience with shopping for a new car. Everyone was friendly and they took the stress away from buying a new car.
Great experience all around. I was worried about it being stressful, but it was easy and everyone was very helpful. I would highly recommend buying a car from this location.
Stopped by Roseville Mazda today to check out the 2021 CX-5 Touring, and Nathan had us sold after the test drive! He was awesome, friendly, informative, and really put us at ease during the process. Made the entire car buying experience smooth and fast. We had questions, he had answers, and took his time finding out exactly what we were looking for. Thank you Nathan, we are very excited about our first Mazda!
Jordan from Mazda is the man to go to. Highly recommend talking with Jordan. Respectful and very very helpful. Made things easy and quick from the moment I walked in.
I bought a CX-5 at this dealership and they were super friendly and helpful and I love my car. Would recommend this dealership specifically, and more generally Mazda as a great car.
Three weeks ago, me and my dad bought a car for my mom 2021 Mazda cx5. It's extremely nice car, pretty fast and service us really good. We got really patient client specialist Tony Sanchez. We looked at a lot of cars, when we took one of the cars on the test-drive, Tony noticed white 2021 Mazda CX-5 Grand Touring which was exactly what we wanted. He explained us everything really well and answered all these questions we had. We are really thankful for getting such a good client specialist. ☺️
Overall it was a great experience, I got exactly what I wanted and more. Huge shout out to the sales team and Herbert for making everything super easy. Would highly recommend them!
Just bought my first car here, Tony was great!! Down to earth, kept us informed about what was going on. Overall my experience was above average, Keep up the good work Tony!! You made my first time car buying experience awesome!! Thank you!!!
Wonderful experience! Had my 2010 Mazda3 towed into the service center after some scary transmission issues on the freeway. Chris in service was able to get me a loaner vehicle and reasonable quote for the work that needed to be done. With 123k miles on it, I wasn’t willing to pay that much. Enter Danielle. We started discussing my options, and I decided it was time to trade-in the old car and start looking at new. She quickly quoted me a trade-in value (can’t believe I got anything for it!) and we narrowed down the car I wanted to ...
John was terrific, was receptive to our needs and kept our purchase on track. No wasted time completely satisfied.
I was treated curiously by a knowledgeable employee who explained all of the services that they were going to do to my mazda. She kept me updated on everything. She told me how much it would cost and how long it would be, she was right on. She treated me like a valued customer. I'll come back the next time I need service. Tom
If you're looking for a reliable car with top notch customer service go see Danielle and Brina at the Roseville Mazda. I arrived and Danielle was there to greet me right away and had a few cars lined up for me to compare. I saw the white Mazda CX5 and knew instantly that was the one! The process was quick and easy! Brina explained all the paper work and answered all my questions. They take really good care of you and don't pressure you into anything you're unsure of which I appreciate. Super friendly staff, I'm ...
Thank you Mazda Roseville for providing me with an outstanding dealership experience. For the last 10 years, I’ve only used Craigslist/private party for buying older, used cars. This was my first ‘big girl’ car and I was so happy I purchased from Mazda Roseville! John in sales was knowledgable about the mechanics of Mazda cars and what gave them the ‘zoom zoom’ feel. I described what I wanted and he showed me multiple cars in multiple models all under my budget and even described how the less expensive Touring fit my preferences better than the more expensive Grand Touring! ...
Five stars for Tony Sanchez. Friendly, helpful and checked in with us during our testing and buying process. Thank you Tony!!! Five stars for no pressure buying! Roseville will haggle if you do your homework. They were honest and never tried to trick us. While bouncing dealer discounts around they did try to match other dealership's offers for prices that were previously too steep for them. No fault there, it's how they make their $$$. Three stars for the Dealership overall due to other staff blowing us off when we made the effort to minimize our impact on their ...
I had a great buying experience at Mazda Roseville! Johnny Fuqua was up front and treated me with respect. He didn't pressure me into anything, but rather was there to answer all my questions and make the buying process as easy and enjoyable as possible. Cristi was friendly and low-pressure as well. Who you buy from makes a big difference! I had a very poor experience at another dealer. I'm glad I walked out of that shady dealership and came to Mazda Roseville instead.
I had the best experience at Mazda Roseville in acquiring my vehicle (my 2nd Mazda, and I am an experienced consumer in car buying/leasing, including Honda's, Toyota, Subaru, and VW's). Both sales and finance were handled professionally and with respect and transparency. I want to thank both Danielle and Bri for their excellence in helping customers (my wife and I) get into a great awesome car (MX-5), honoring the deal as advertised. Also, the Expressway checkout is simple, straightforward, and easy to use/apply/access/etc. There are no surprises. Thank you, Danielle!
I purchased my first brand-new dealership vehicle, a 2021 CX-5, on Black Friday. We went out to the lot early in the morning and test drove, and then were educated and asked our questions about other models and features. We never felt like we were being pressured or upsold on anything we didn’t really want or need, but we’re definitely informed of all the other options, services, packages, and features available in other models. The salespeople were knowledgeable and educational in their approach of helping me get to know the new vehicle. Staff and all dealership employees were friendly, ...
I am extremely excited to post this review about my experience at Mazda, Roseville Automall. The entire staff was very attentive and I felt the experience most pleasurable, imagine that...buying a car without feel pressured. But that was my experience, from the salesperson to the finance desk, it was a smooth transaction. Needless to say, I am enjoying my new Mazda CX5. And where I normally feel some let down/anxiety after a big purchase, I slept like a baby, feeling confident with the product and the value I received. Well done, Mazda, especially my salesperson Jordan!
Doing big girl things! My very first car and I’m so happy I decided to get a Mazda. Thanks a bunch, Neil! I love my car!
Car buying is never a lot of fun, but everyone I dealt with at Roseville Mazda made it an Excellent experience! Thank you. Mike S.
Greg Park in Parts was absolutely fabulous. I was experiencing a very unfortunate event. My son’s rims and tires were stolen from his Miata MX-5. Greg’s genuine knowledge, concern, support and help in finding me the right parts just compelled me to give him the sale. I did look on-line but I was drawn back to his exemplary service. I just had to buy from him. Mazda Roseville, you have one fantastic employee.
Your going to want Neil Hess to be your client specialist. He works with integrity, authenticity, and extensive product knowledge. Neil is sincere and he made my car shopping experience comfortable.
I worked with Johnny Fuqua to lease my third CX-5 and it was a fast, friendly and painless process. I love my CX-5, they keep getting better and better!
Neil Hess made my car shopping experience as easy as it could be. He is knowledgeable, easy going, and efficient when it comes to the overall experience. He made the entire process seamless.
The easiest most low pressure car dealer I've ever been to. They have great people working here.
Jordan was so friendly and made our first new car buying experience truly amazing! He was funny, and never made us feel pressured, and even bought us some artisanal toffee while we waited for our credit to be approved. He answered all our questions, and helped us make choices that were smart for us, rather than just trying to make a sale! We truly did already know walking into the dealership that we were buying this new car, so we were an easy sale, but we felt like his only priority for the 5 hours we were there and we were ...
Fantastic buying experience here with Jordan. Purchased my first car here, probably won't be my last. Friendly, professional, and no BS. Got a decent price and wasn't hassled with add ons or other used car dealer stereotypes. Update: Had first car service with Shayna. She was friendly and super helpful, and made sure I was able to get a loaner when my vehicle couldn't be seen same day. She took great care of me and I would gladly come back for any service my car needed.
Had the best vehicle Purchase experience of my life this evening. Really wanted to thank our sales associate Neil Hess for making us feel extremely comfortable and getting a great deal done very fast. My satisfaction was his priority and he executed it very professionally. I HIGHLY RECOMMEND visiting Mazda Of Roseville at the Roseville Automall, and don’t forget to ask for Neil.
Nothing less than outstanding! Great price. Great service. Followed all California Covid safety precautions. Will highly recommend Victoria and this dealership. Thank you for the great service.
I had a great experience with Chris, a manager in the service department!
Let me tell yall!!!!, I had thee best first time buyers experience here, thank u so much Danielle and Jordan for all ur great customer service u guys are so awsome!! ..I drove 2 n half hours away to get a car at this lot, and everything went sooo smoothly, n fast. I went n signed papers n was on my way. Thank u guys so much for the awsome service! I talk highly of you guys.
I'm sorry to say I am not impressed by the service from the parts department. I used their web site to communicate with the parts department and ask about obtaining a part for my CX-5. A week has gone by and I've yet to hear back. Not a good way to handle business. UPDATE 10/14/20: Following the response by the Parts Dept. Manager, Mr. Heuser, I elected to give him a call. I called the following day but was unable to reach him. No worries, I spoke to someone in his department about the situation and the part I ...
Had a very positive car purchase experience at Mazda Roseville. We had a very knowledgeable, personable and professional sales person named Jordan. The Mazda cars are beautiful and run great. The waiting area was very comfortable with television, water and charging stations. Thank you Mazda Roseville for a great experience!
Victoria was very helpful, accommodating, and responsive. We are very happy with our purchase and with the smoothness and efficiency of the experience! Thank you!
As we all know the car buying process can be so overwhelming and stressful but we had a great experience at Mazda in Roseville. One of my pet peeves when looking for a car is when the sales person is pushy and not willing to respect what you want during the process of trying to decide what car is right for you. When we came to Mazda we met a sales person named Neil. He was so great to work with! Very easy to talk with, answered our questions when we asked but gave us space to look and talk ...
They made it easy! Friendly, low pressure, informative - Neil showed us how everything works - and convenient. Facilitated easy trade in by picking up the trade in from our home.
Roseville Mazda has the best service around. I will be returning to them when it’s time to trade in my lease. Neil is the best!
Working with Neil at Roseville Mazda was a great experience. He made car buying an easy process where I never felt pressured to buy something I didn’t love. He took the time to show me around and answer my questions until I was ready to go for a test drive and close the deal on my new car. Definitely go see him if you’re in the market!
I purchased a vehicle from Mazda Roseville a few days ago and had an awesome experience working with Danielle! She is very respectful, knowledgeable, funny, and most importantly... not pushy at all. I really enjoyed the process and I would be happy to work with this team again. Ben worked very hard and found me a great financing deal. Lastly, Craig made the closing process efficient and to the point. Overall, excellent team work and I will definitely be recommending people to this dealership.
Danielle provided a nice low pressure purchasing experience for my family and our new CX-5. She was very helpful with choosing the right vehicle and transparent all the way through. Thanks again!
Had a best-ever dealer experience with Danielle Struse at Mazda Roseville. From first phone call, to locating the vehicle, to getting the vehicle delivered to the dealership, to driving away was 24 hours. Time at the dealership was 1 hour. Danielle's expertise made all of this the smoothest car purchase we've had (and we've had a lot). Very comfortable the experience at the dealership. Highly, highly recommended
Everyone in this location is upbeat and ready to help you wherever they can! Danielle and Mike are some of the most professional car salesmen I've ever met. If ever you want to find a great deal or negotiate to your liking, ask for these two.
We just completed purchasing a new car from Roseville Mazda. My wife and I did a lot of research and went to a lot of dealerships, most of which didn’t seem to be able think about what our specific interests were, or adapt to our style of shopping. However, Danielle was the perfect salesperson for us. She was very knowledgeable, supportive, and not at all pushy. Most of the dealerships that we went to were obnoxious and tiring, working with Danielle and the rest of the Roseville Mazda team was a pleasure. We are excited about our new car ...
After being pretty much written off and shown no interest from the Reno Mazda, we went to the Roseville one where they were totally willing to work with us. Jordan Williams was our Sales Consultant, and he + the staff totally took care of us. Will definitely recommend to any friends wanting to get a Mazda.
Edit - Sure. You guys need to stock more parts for the long since discontinued FC3S. Specifically, Japanese domestic market parts. I'm going to need a RHD steering rack soon! 😛
John Saiyo & Jordan Williams were excellent & helpful throughout the whole process of purchasing my Mazda at Mazda Roseville. Professional & courteous which made it a great experience.
Good experience and they gave us a great deal. Danielle worked hard to get what we wanted and was honest.
5 stars to Neil Hess. He was the best sales person i have ever worked with. He explained to us everything that we needed to know. Neil was super helpful and very friendly. Neil was amazing in answering all my questions and was extremely patience with me, because i usually have lots of lots of questions. I give you more than 5 stars Neil. Love my new Mazda CX-5 Thank you
The sales people were very helpful and took care of us.
My experience with Mazda Roseville was amazing! From when my husband and I first walked in. Neil helped us with many questions we had about the cx9. We eneded up leaving and coming bk the next day because we were trying to see which Suv would be better for our family. Ben also helped us when we asked about trading our car in. He gave us a deal that was hard to pass up on. We went home again and came back in the morning with our Subaru and sold it to Mazda for an amazing price. Ben offered us ...
My experience with Mazda Roseville was amazing! From when my husband and I first walked in. Neil helped us with many questions we had about the cx9. We eneded up leaving and coming bk the next day because we were trying to see which Suv would be better for our family. Ben also helped us when we asked about trading our car in. He gave us a deal that was hard to pass up on. We went home again and came back in the morning with our Subaru and sold it to Mazda for an amazing price. Ben offered us ...
I was very happy with my experience here, everything went really smooth and fast and the people were very nice.
Service advisors and sales people are super polite and considerate...as well as extremely fair.pricing. Jairo and the Internet sales Manager were.extremely patient with all my questions. Jairo was amazing. They should all be commended. If u need a new or used car..they are dealing. If my wife wouldnt kill me I would buy the new cx9 or the new Mazda 6 Signature edition. My 2015 Mazda 6 is beautiful with 120k miles and is as smooth and powerful as any missile sedan. So I will try to hold off. I never go into such detail in review.nor so ...
We recently purchased a Mazda CX-5 from Mazda Roseville. John Fuqua, Sales Manager, handled a majority of the process via email. We let John know exactly what we were looking for and he found it within 48hrs. John was very professional and knowledgeable. We never felt pressured or uncomfortable during the process. John got us a great deal and exceeded our expectations. We recommend John and Mazda Roseville to anyone looking for a positive car buying experience.
After years of lusting after the new generation MX-5 Miata ND2, I finally decided to pull the trigger. John Fuqua helpful, transparent, and professional throughout the entire buying process. He even gave me a crash course on how to to drive a manual transmission! Highly recommend if you're in the market for a new Mazda. Thank you John and the rest of the Roseville Mazda staff!
Great people and service.
This is a really late review but after dealing with other dealerships in the area including a particularly bad experience at the Jaguar dealership, I have to highlight the exemplary service I received at Mazda Roseville. I was treated with respect and dignity and my car was cared for. They went above and beyond to make sure all my concerns were addressed and every detail attended to. Can't recommend them enough. Will definitely go back to Mazda for my next car.
Great experience w/ the service dept. They kept me updated on the status of my car constantly. They also sent me a video detailing what they'd inspected and serviced, which was new and neat to me.
Thank you for offering pick up and delivery during the pandemic. Excellent communication and service Thank you Nikki for your professionalism and kindness. This is over and above what I would have expected!
Purchased a 2020 CX-9 and this probably was one of the least hassle free experiences I have had purchasing a vehicle. No pressure from the salesman and seriously they were very hands off. Very educational in what would be best in or circumstances in regards to purchasing or leasing and what our best option would be. I highly recommend at least going there and browsing.
We worked with Ramiro Azcona this week to purchase a vehicle for our son and he made the process seamless (and painless!). He was very knowledgeable about the vehicles and thoroughly answered all of our questions. Buying/selling cars is my least favorite thing to do, but Ramiro was so honest and helpful that we left with it being a very positive experience. We would definitely return when the time comes to purchase another vehicle for our family!
Super happy with my experience here! Josh is great and I highly recommend seeing him if you’re looking for a car. He’s extremely low key and doesn’t come across like your stereotypical, pushy car salesman at all. He went out of his way to show me both leasing and buying options that suited my needs. I’m very grateful for all his help and I love my CX-5. I would absolutely come back. Thank you!
Great dealership! I bought my Mazda CX-5 here about a week ago. I highly recommend seeing Josh here. He’s very low key and easy going! He helped me find exactly what I wanted and was able to work an amazing deal. He showed me both leasing and buying options in great detail because I wasn’t sure which I wanted to do. Thank you!!
Salespeople Herbert Perdomo and Ramiro Azcona were super-cool to work with. Answered all of my questions!
I had been looking at small SUVs for a bit and was going to get a Tiguan until I read the reviews on Mazda and their reliability. Went to Mazda in Roseville and took a couple weeks to decide. Neil was very helpful and patient with me. He let me test drive a few of the CX5’s and compare with the CX9’s. In the end he helped me find one with all the extras I wanted at a great price. Ben was also great at explaining everything during financing. I’ve never really enjoyed buying from dealerships, but ...
After a couple weeks of looking at probably every 2019 CX5 they had, I finally took the plunge and leased a beautiful blue one last night. Thanks to Neil Hess and Ben for making it a great experience and answering every question I had, even if I happened to ask the same one twice. I am very happy about having a vehicle I can fit everyone in and the dogs included. Thank you Neil and Ben for being so nice and helpful! Loving my CX5! Merry 🎄 Christmas 🎄
I asked Bob (Rob?) in the service department where the parts department was. He offered to show me where to find it (separate building), and as we walked that direction, I mentioned I desperately needed new batteries for my Mazda CX-5 keyless gadgets. He said, "Oh, I can do that for you, for free." ...which he did. VERY much appreciated, along with his tips for how to direct the gadget when battery might be getting low in the future!
Just bought a car on the first. Romero was great! Very personable and great to talk to. This is much better than the old AutoNation Mazda dealership.
Great service here, I went in for an oil change and they washed the car too. This dealer/Service center is smaller then the other one that used to be on the other side but you still get the great service like before.
Thank you Jason for following up with me the next day! You were very thorough and professional on answering and addressing my questions and concerns. I greatly appreciate you taking time to help me and making sure I was taken care of!
Very professional friendly staff Had a great experience. Helped put on a front license plate for out of state car Bobbie was a great help Very highly recommend
Jordan was absolutely great and I can’t say enough good things about my experience here.
Accidentally gave this great place two stars! But that has been corrected. I have an appointment with them tomorrow to have my transmission serviced and the oil changed. Making the appointment was fast and easy. The team member we spoke with was professional and friendly. I anticipate a wonderful experience tomorrow.
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