What is Q-Certified?

Q-Certified is a warranty company that we use here at Mazda Roseville for our pre-owned vehicles. This special warranty program is available on most of our pre-owned vehicles that meet the specific requirements. The vehicle has to go through a rigorous inspection process:

Reconditioning Process

  • Q Certified vehicles must meet or exceed exacting inspection/ reconditioning standards in order to be called a Q Certified vehicle.
  • Q Certified vehicles receive a comprehensive vehicle inspection that scrutinizes all major vehicle systems including engine, transmission, drivetrain, brakes, steering, suspension, heating and cooling systems, tires and exhaust system. Q Certified vehicle owners will receive a completed Pre-Owned Vehicle inspection Report.
  • Q Certified dealerships have Used Vehicle technicians, who have completed Q Certified training on exacting standards, perform a comprehensive inspection/ reconditioning process.

Peace of Mind

  • Q Certified vehicles go through a comprehensive vehicle history evaluation to assure that your Q Certified vehicle does not contain a department of Motor Vehicle (DMV) reported incidents such as salvage, fire, flood damage, odometer problems or lemon history.
  • Q Certified vehicles receive a “clean” vehicle title report.

One-Year Membership to Road America Auto Assist Program 24/7 Round-The-Clock Assistance

Roadside Assistance Benefits

Pays up to $50 per occurrence for covered roadside assistance.

Towing Service

When necessary, the member’s disabled vehicle will be towed to the closest authorized repair facility.

Flat Tire Assistance

Service consists of the removal of the flat tire and its replacement with the member’s spare tire.

Battery Service

If a battery failure occurs, a jump-start will be applied to start the member’s vehicle.

Lock-Out Assistance

If a member’s keys are locked inside of their vehicle, assistance will be provided in gaining entry into the member’s vehicle.

Gas, Oil, Fluid & Water Delivery Service

An emergency supply of gasoline, oil, fluid and water will be delivered to any member in immediate need.

Emergency Travel Expense Reimbursement benefit

If a Member’s vehicle is disabled due to a covered mechanical failure more than 100 miles from home, the member will be reimbursed up to $1,000 for emergency commercial lodging, meals and transportation expenses. (Not available in California and New York)

Tire Hazard Protection Benefit

We will pay the cost to repair up to $50 or, if non-repairable, the cost to replace a damaged tire (up to $250 per tire) if the damage is caused by a road hazard (debris on the road surface or surface condition such as potholes, cracks and breaks). During the one-year coverage period, should the tire wear reach 3/32″, the Tire Hazard Protection will be void.

What is covered?

So your probably asking yourself so what is covered how does this benefit me? Below is a list of covered components:

Engine

Gasoline Engine

Cylinder block and all internal lubricated parts including: crankshaft, rod and main bearings, cam bearings, expansion (freeze) plugs, connecting rods, wrist pins, pistons, piston rings, camshaft, cam tower, lifters, cylinder head, valves and guides, valve springs, rocker arms (cam followers), pushrods, timing chain housing (cover), timing chain and sprockets, timing belt and pulleys, timing belt tensioner, intake and exhaust manifolds, flywheel, balance shafts, harmonic balancer and retainer bolt, crankshaft pulley, valve covers, oil pan, oil pump and pressure relief valve, engine oil cooler hoses, oil filter adapter/housing, engine oil sending unit, engine mounts, water pump, temperature sending unit, thermostat and housing, fuel supply pump, vacuum pump, dipstick and tube, fasteners for the components listed above.

Turbocharged/Supercharged/Rotary/Diesel/Enhanced Engines

All of the above listed parts or equivalent plus: turbocharger, waste gate controller, intercooler, hard lines, compressor, clutch and pulley, bypass valve, injection pump, lines and nozzles.

Transmission

Automatic

Case and all internal lubricated parts including: oil pump, valve body, torque converter, vacuum modulator, governor, main shaft, clutches, bands, drums, gear sets, bearings, bushings, sealing rings, TV cable, solenoids, electronic shift control unit, transmission mounts, cooler, cooler hoses and hard lines, dipstick and tube, fasteners for the components listed above.

Standard

Case and all internal lubricated parts including: main shaft, gear sets, shift forks, synchronizers, bearings, bushings, fasteners for the components listed above.

Transfer Case – (4×4 vehicles)

Case and all internal lubricated parts including: main shaft, gear sets, chain and sprockets, bearings, bushings, mounts, fasteners for the components listed above, electronic and vacuum engagement components.

Front Wheel Drive

Final drive housing and all internal parts including:

Carrier case, gear sets, chain and sprockets, bearings, bushings, axle shafts, universal joints, front hub bearings, rear hub bearings, locking hub assemblies (4X4), drive shaft support, fasteners for the components listed above.

Rear Wheel Drive Drive axle housing and all internal lubricated parts including:

Carrier case, gear sets, bearings, bushings, limited slip clutch pack, axle shafts, front hub hearings, rear hub bearings, propeller shafts, universal joints, drive shaft support, fasteners for the components listed above.

The Fine Print

So here is the fine print and what your responsibilities are as the owner. These are not anything that you would not normally do with any vehicle that you own anyways.

2 Year/100,000 Mile Term

Coverage ends 2 years from the vehicle purchase date or when 100,000 miles are registered on the odometer, whichever occurs first.

Powertrain Coverage

Includes engine, transmission, front wheel drive and rear wheel drive components.

Deductible

A deductible per visit will apply.

Rental Reimbursement

If your vehicle is kept in a repair facility overnight for covered repairs, rental coverage is provided.

Peace of Mind

Peace of mind from knowing every QCertified® vehicle has gone through a comprehensive vehicle history evaluation.

Nationwide Protection Coverage

Is effective anywhere in the continental United States of America, Alaska, Hawaii and Canada.

Customer Responsibilities

Maintenance Requirements*
Your vehicle must be serviced receiving all scheduled maintenance as recommended by the manufacturer’s Owner’s Manual.

Maintenance Record Retention*
You must retain copies of all completed repair orders showing the maintenance services performed during the coverage period.

Repair Requirements You must return to your QCertified® Authorized Dealership or their affiliate for covered repairs. If traveling away from home, contact the QCertified® Administrator for directions to the nearest QCertified® authorized repair facility. * Failure to follow maintenance requirements and maintenance record retention section of the QCertified® Power Train Limited Warranty may void coverage. Note: For complete information regarding specific details, limitations and responsibilities, refer to the QCertified® Power Train Limited Warranty

What to keep in mind

If you were to purchase this type of coverage it would typically cost you $1,000-$2,000 on top of the price of the car. We are so confident in the vehicles we sell we include it at no additional cost. This warranty is on top of any remaining manufacture warranty on the vehicle.

*See dealer for full details.